This morning when I woke up, I found out that my credit for my 01****5837 was deducted. From
RM45 to RM9.80 ..
Nebes la aku~!! N
sgt2 mrh juak. So I called the
Customer Service to inquire why. After pressing this and that and listening to some promotions, finally I was "entertained".
So I told her
"Blablablablabla (describing what has happen and asking why it happened)".
*After checking through their system*
She said,
"Blablablablabla (telling me there's no deduction or whatsoever)".
So I told her again,
"Blablablablablabla! (insisting that there was a deduction~!!)"
Then she said,
"Blablablablablabla (informing me that I can see my statement on9)"
And so, on9 I did. Clicking this, clicking that .. Checking here, checking there .. Still can't find out where my missing RM30 is. *sigh~* So, I called Customer Service again. Went through the whole process of pressing this and that and listening to the promotions AGAIN. This time I got a much more helpful person. So ...
"Blablablablablabla (told her my situation and what has happen)"
*After listening carefully*
"Blablablablablabla? (asked me when my last top up was, previous balance,
and transactions I did)"
So, sadfully
"Blablablablablabla (told her everything she needs to know)"
*After putting me on hold so she can check the old system*
"Blablablablablabla (confirmed my reload history and previous balance. Went thru the whole transactions I did)"
Suddenly,
"Blabla? Blablablablabla (deduct RM30 on 22nd April? Supposed to be RM15 only)"
*After checking for 22nd April*
"Blabla.Blablablablabla ( Yes. There was 2 transaction. RM15 and RM30)"
Oh no ... When I found out where my RM30 had gone, I was mad and sad at the same time ..
Sadly,
"Blablabla? Blablablabla (asking her to really confirm. Because from what I knew was different)"
Politely answered,
"Blablablablabla (cofirmed my transaction)"
So, frustratingly I replied
"Blablablablablabla (telling her the promotions and information given are misleading)"
Politely,
"Blablabla. Blablablabla (says sorry but there's nothing she can do)"
In the end,
"Blablabla. Blabla. (thanked her and said bye)"
So, do you want to know where my RM30 went? The ever-so-kind service provider deducted my RM30 for a subscription that I thought was free. Because I read, "
Reload RM30 and get 1 year validity!". So reload I did and subscribe I did. Suddenly, bye-bye RM30~~

Misleading Information. Ms.Fidella~!! I have a good example now to share in MOS class~